Frequently Asked Questions Q. What products does Party Express from Hallmark offer, and who are your customers? A. We offer a complete line of party products for entertaining and decorating - everyday and season. As a designer, manufacturer, and distributor, we can provide a depth and breadth of products, including tableware, accessories, and favors. Our sales-boosting stand-alone lines - balloons, piñatas, stickers, and candles- provide the exciting must-haves for your customers. Certain third party licensed products may not be resold outside the US and other specific territories,e.g., Disney products are restricted to the US and Canada; please inquire for detailed applicable restrictions. We do not sell direct to consumers at this time. Q. Can I get a product catalog? A. Yes, contact our Customer Solutions Center (1-800-852-6060) Monday-Friday between 7:30 a.m. and 6:00 p.m., CST, to request a catalog. Q. What do I need to do to order Party Express products? A. If you have an open, net/30 account and are placing a regular order (not part of a special promotion) please fax your order to Order Entry at 1-800-865-7858. If you have an open, net/30 account and are placing an order as part of a special promotion, it must be faxed with the promotion cover page to 1-800-203-4933. If you are submitting an account application, please fax your opening order of $350 or more with the application. Q. Can a Party Express representative contact me? A. Yes, just call our Customer Solutions Center, 1-800-852-6060. Q. What is the minimum order size? A. Initial minimum order is $350. Q. Do you offer free shipping? A. If you have an open, active account specifically for your store, ground shipping as determined by Hallmark Marketing Corporation is pre-paid. Q. Do you offer Terms? A. Accounts pay wholesale cost and may be eligible for volume discounts based on annual wholesale shipments. If you are a member of Party Club of America or Paper First Affiliates, terms are already agreed upon and will need to be applied to your net/30 account. Q. How soon will my order ship after the order is placed? A. Initial orders take 6-8 weeks because of new account application processing. Subsequent orders generally take about a week to 10 days, based on a predictable delivery schedules. Q. Which payment options do you accept? A. If you have an open, active account specifically for your store, you will receive invoices and monthly statements. Q. How can I ensure that I receive the discount or special offer mentioned in a promotion? A. Special promotions are available only to active accounts. If you work with one of our manufacturing representatives, please work with him or her to create and submit your order. If you do not have a manufacturing representative, please fax your promotion with the promotion cover page to 1-800-203-4933. Q. How do I apply for a net/30 account? A. Submit a new account application (download here). Be sure to complete all information in sections A-G as well as the owner/corporate officer signature at the bottom of the second page. All information requested must be completed in order to process your application. Applications must be mailed or faxed as indicated.